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When I founded Dispatch, I had the unique advantage of never having worked at an agency before.
I'd only heard horror stories from the brand side.
Instead, my background was as an e-commerce director, where I spent years mastering the art of growing a direct-to-consumer business and understanding the customer lifecycle within the e-commerce landscape.
I quickly noticed how expensive customer acquisition was becoming and became obsessed with finding better ways to convert and retain customers.
Seeing how sophisticated brands operate from the inside, I realized there was a huge gap in retention marketing expertise available to brands from agencies.
Most email and SMS marketing services are too surface-level and cookie-cutter to drive meaningful business growth.
As a result, brands were missing out on massive revenue opportunities because they weren't optimizing their retention marketing channels.
So, when I built Dispatch from the ground up, I based our services on the first principles of how I believe an agency should operate: as a true partner with the brands they service. We provide marketing that takes the full scope of your business into consideration, not just what is seen inside a Klaviyo dashboard.
We work with who we believe to be the best brands in their verticals. Our focus is on helping brands that have achieved a level of product-market fit reduce their customer acquisition costs and improve their customer lifetime value to help profitably scale to the next level.
What has this led to so far?
• $40+ million in email & SMS revenue generated.
• Average client partnership length of over 14 months.
• Expanding from an idea to a team of 10 in 18 months.
How do we achieve these results?
• When you partner with Dispatch on a full-service scope, your team is composed of specialized experts: a strategist, project manager, copywriter, designer, and technical implementer.
• Each expert focuses on a limited number of partners, allowing us to give each brand the attention it deserves.
Curious to see how much better the Dispatch approach performs?
Check out our case studies here👇
https://www.thedispatch.agency/free-audit

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